1 Digital Product Nature
All items sold on AfriKDP are instant-access digital products. Once a file is downloaded or accessed, it is considered delivered in full.
Because of this, all sales are generally final.
2 Eligible Refund Cases
Refunds are only approved under the following conditions:
- Duplicate payment for the same product
- Corrupted or broken file that cannot be accessed or opened
- Product not delivered after successful payment
- Wrong file delivered (does not match product description)
- Unauthorized transaction proven by payment provider
3 Non-Refundable Situations
Refunds will not be granted for:
- Change of mind after purchase
- Lack of usage or understanding of the product
- Accidental purchase (unless reported immediately and not downloaded)
- Buyer expectation mismatch after product access
- Free or PWYW (Pay What You Want) downloads once accessed
4 Refund Request Window
All refund requests must be submitted within:
- 7 days of purchase
Requests after this period will not be considered.
5 Review & Approval Process
All refund requests are reviewed by the AfriKDP support team. Approval is based on:
- Payment verification
- Download/access logs
- Product integrity checks
- Seller validation (if applicable)
6 Creator Responsibility
Authors and creators on AfriKDP are responsible for:
- Uploading correct and working files
- Providing accurate product descriptions
- Responding to disputes when required
7 Bundle & Marketplace Items
For bundled products:
- Refund applies only if the entire bundle is defective
- Partial refunds are not supported unless technically approved by support
8 Chargebacks
Any unauthorized chargeback attempt may result in:
- Account suspension
- Loss of access to purchased content
- Investigation across the AfriKDP system
9 Support Contact
All refund and dispute requests must be sent through our official support channel:
10 Final Clause
AfriKDP prioritizes fairness between buyers and creators while maintaining the integrity of digital content distribution.